Help Desk Services

Hanebutt Technologies provides prompt, professional help desk services. Call our help desk to solve any IT issues you might have.

When you need immediate assistance with an IT issue, our help desk services are there for you. Our help desk operators are courteous and professional and they will ensure that your IT problem gets resolved without talking down to you.

We also ensure that our help desk staff are keenly aware that your most valuable resource is your time. If you’ve taken the time to contact us for help, we will ensure that your issue is resolved swiftly and efficiently.

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Respect

  • Our staff are trained to make the process simple and hassle-free and they will listen carefully to your problem before suggesting any actions. We respect our clients and we try to understand their situation.
  • Our staff focuses on providing actionable information in simple language and taking the time to ensure that your problem has been resolved.
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Responsiveness

  • Contact us at any time, either by phone or by email. Even if you have to leave a message, we’ll get back to you right away to troubleshoot your issue ASAP. Whether it’s because you’re having a problem with a specific program or just to get some tips on how to use a system better, we’ll be happy to help.
  • Our remote management tools allow us to start working on issues right away.
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Transparency

  • Our Help Desk tracks all of your support requests so you can see what you’ve asked for and what’s been done for any issues that have come up. We maintain a wide library of helpful tips and tricks for your education, to help you learn new ways to use your technology and save time.
  • We provide regular reports on your system’s health so that you know how they are performing.