Kansas City Help Desk Services

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Stay Productive and Feel Confident With Constant IT Support from Our Kansas City Help Desk

When you need help with an IT issue, you need help right away. The more time you waste waiting for a technician to get back to you or in dealing with a robot phone line, the more money you’re losing and the more frustration is building. It does you no good to be talked down to by “tech support” in India that thinks you don’t even know how to turn your computer on and off.

You deserve REAL Kansas City Help Desk services from someone who RESPECTS you.

At Hanebutt, we believe that IT support means being respectful, courteous, and above all, efficient. It’s not about the technology – it’s about helping YOU as a person. That’s what our Help Desk staff are best at – providing helpful solutions focused on getting the results that you want. We make sure to be available, responsive, and RESPONSIBLE for the solutions we provide, so you can always rely upon us as a partner for your business.

Let’s talk about how to support YOUR productivity with our Kansas City Help Desk solution. Contact us today at (913) 8_97-8000 or send an email to info@hanebutt.com.

We ensure that our Help Desk staff are keenly aware that your most valuable resource is your time. If you’ve taken the time to contact us for help, you deserve a response that acknowledges how important the issue must be.

We know you don’t need a nanny to babysit you, nor do you need someone who just tries to apply to same tired tricks over and over again hoping that they’ll solve the problem. You need someone who pays attention to your needs and works with you to find the right answer.

Respect

It’s a basic courtesy, but so many tech support companies get it wrong. You’re our partner, and that means we need to treat you with respect.

  • When you call, we LISTEN first. Explain to us what’s happening and what you want as a resolution, so we can focus on your needs.
  • We’ll ask the right questions to learn what we need to know in order to fully understand the problem. Our questions and our help will ALWAYS be delivered in plain English with no technobabble or confusing jargon.
  • You don’t talk to a call center out in India when you call our Help Desk – you get familiar voices that understand your business and know about your technology. You reach the Hanebutt team, and we’re always focused on YOU first.

Responsiveness

You’re putting your trust in us to provide everything you need when it comes to technology. So you deserve quick responses to your requests for help – it’s as simple as that.

  • Contact us at any time, either by phone or by email. Even if you have to leave a message, we’ll get back to you right away to get started ASAP.
  • Contact us for any reason. Whether it’s because you’re having a specific problem with a program or just to get some tips on how to use a system better, we’ll be happy to help.
  • Our remote management tools mean that we can start working on issues right away, so you’re not left wondering when we’ll show up to get started.

Transparency

You should always be able to trust that you know what’s going on with your technology. It’s YOUR investment, and that means we need to ensure we stay open and transparent on everything we do for you.

  • Our Help Desk tracks all of your support requests so you can see what you’ve asked for and what’s been done for any issues that have come up.
  • We maintain a wide library of helpful tips and tricks for your education, to help you learn new ways to use your technology and save time.
  • We provide regular reports on the health of your systems so you’re always in the know.

Ultimately, though, we want to know what YOU want from your IT support. Whenever you need help with an issue or just someone to give you advice on using your technology, we’ll be there to help.

See for yourself how Hanebutt Technologies can change the way you look at your IT. Contact us to schedule a free no-obligation review of your Kansas City business systems by calling (913) 8_97-8000 or sending us an email at info@hanebutt.com today.

Contact Us

Hanebutt Technologies
13200 Metcalf Ave.
Suite 130
Overland Park, KS 66213

Phone: (913) 897-8_000
Email: info@hanebutt.com