When you need help with an IT issue, you need help right away. The more time you waste waiting for a technician to get back to you or in dealing with a robot phone line, the more money you’re losing and the more frustration is building. It does you no good to be talked down to by “tech support” in India that thinks you don’t even know how to turn your computer on and off.
You deserve REAL Kansas City Help Desk services from someone who RESPECTS you.
At Hanebutt, we believe that IT support means being respectful, courteous, and above all, efficient. It’s not about the technology – it’s about helping YOU as a person. That’s what our Help Desk staff are best at – providing helpful solutions focused on getting the results that you want. We make sure to be available, responsive, and RESPONSIBLE for the solutions we provide, so you can always rely upon us as a partner for your business.
We ensure that our Help Desk staff are keenly aware that your most valuable resource is your time. If you’ve taken the time to contact us for help, you deserve a response that acknowledges how important the issue must be.
We know you don’t need a nanny to babysit you, nor do you need someone who just tries to apply to same tired tricks over and over again hoping that they’ll solve the problem. You need someone who pays attention to your needs and works with you to find the right answer.
It’s a basic courtesy, but so many tech support companies get it wrong. You’re our partner, and that means we need to treat you with respect.
You’re putting your trust in us to provide everything you need when it comes to technology. So you deserve quick responses to your requests for help – it’s as simple as that.
You should always be able to trust that you know what’s going on with your technology. It’s YOUR investment, and that means we need to ensure we stay open and transparent on everything we do for you.
Ultimately, though, we want to know what YOU want from your IT support. Whenever you need help with an issue or just someone to give you advice on using your technology, we’ll be there to help.