At Heartland Presbyterian Center we used to experience network problems that would consume much of our staff’s time and company resources. Since hiring Hanebutt Technologies to conduct monthly maintenance we have experienced very little to none of the issues that used to plague us. We truly appreciate the professional, friendly and knowledgeable staff at Hanebutt Technologies.
Testimonials
Thanks to the friendly staff providing us with quality service, Hanebutt Technologies keeps our server and computers working efficiently at all times.
Hanebutt Technologies provides us with excellent service and very responsive to our needs.
At Hanebutt Technologies, their tech support lets you know where a problem is and how to fix it if it should happen again in the future. The biggest benefit with Hanebutt is that I no longer have to deal with computer problems all the time.
I like how responsive Hanebutt Technologies is regarding our service problems!
Even though we were a new customer, Hanebutt Technologies was out within 24 hours and resolved our email connectivity issue.
I like the flexibility offered by Hanebutt Technologies. You are able to accommodate our needs in a timely manner, I really like the fact that you are willing to work with me to help me understand & learn more about our network and show me things I can do on my own to help maintain our network. Our email system was probably my biggest headache and you came in and simplified our system and made it much more reliable. I now have a much better understanding how our email works and it doesn’t take me several days to setup new email accounts. The preventative maintenance program you offer is probably the biggest benefit that we utilize. Our network has been much more reliable and we haven’t had near as much down time since you started doing the preventative maintenance. Keep up the good work and I enjoy working with your staff!
With Hanebutt Technologies I can be sure the engineer sent has the right experience to do the job I need. They work on a job until it’s fully completed and they don’t leave me in limbo on anything. Recently my hard drive crashed, once Hanebutt discovered it was a critical to our business, they immediately had someone out to diagnose the issue. The engineer knew exactly how to fix it and was great about advising me on how to prevent another crash. I know that when issues arise with our system, that there is a whole team at Hanebutt Technologies to help!
I like Hanebutt Technologies consistency and availability. I don’t have to worry about the PC’s like I used too. They make me accountable to keep our security and hardware up to date.
Hanebutt Technologies gives me the ability to set up different plans for service. Our IT needs fluctuate, and I appreciate their willingness to work with us to find a good balance of assistance that meets our needs. I am always grateful when we have a ‘crisis’ situation and I know that Hanebutt will shuffle their employee’s schedules to get an engineer out as quickly as possible. Being the only person in our IT department, it gives me peace of mind that I have Hanebutt Technologies as a backup. From the Preventative Maintenance to moving our entire company it’s all been worth it.
I take care of most of my IT needs in house but when something is over our heads Hanebutt Technologies is responsive and helpful with these more technical issues. Their people have knowledge in a wide variety of IT fields so there is someone on staff to respond to our specific needs when they occur. Most recently we needed to upgrade our backup system. Hanebutt gave us good advice on how to solve the issue and assisted us with the purchase. We were able to get the majority of the work done ourselves but we needed some help with the setup and configuration. Hanebutt Technologies provides us quick and focused responses to our issues that arise.
You seem to get that with already stretched budgets, results matter. When you have a computer network with multiple users and your firm has a presence on the web, problems come. I would say, you offer workable, affordable solutions addressing both prevention and putting out fires when the problems come.
I like knowing that if I am not available or unable to address an issue I have someone familiar with our setup to go to.
When we had a hardware failure that required rapid after hours response, Hanebutt was there for us and was available as needed until we were back on our feet.
Hanebutt has routinized our network administration. We no longer have to manage the computer problems that arise. We instead prevent the problems from occurring.
Hanebutt recommended our network setup when we signed our agreement. We were committed to updating our old technology. Hanebutt analyzed our systems needs and processes and recommended hardware and software to fit our needs. We just made the purchase. They made it work and trained our people to use it effectively.
By routinely maintaining our network and employee computers the daily disruptions to solve computer problems has stopped and we can focus on our energies on our customers and improving our business.
[HTI is] someone that we can rely on over the phone or in person.
When we had new server and software installed at the same time, it went smoothly. John P is so efficient and knowledgeable, pleasure working with him and everyone at the company.
There seems to be less computer downtime especially once we bought the new server.
[Hanebutt is] very responsive to our needs. Timely response and excellent service.
To truly see the problem and actually fix it seems to be a difficult task for some IT companies, but Hanebutt gets it done.
Our previous IT contractor was way less than we expected, so when Hanbutt came out to completely overhaul our network the technicians worked through the night to make sure we were fully operational by Monday morning. Everything was fixed and worked better than it ever had.
The biggest benefits we've received are less time spend band-aiding our system which allows us to work on selling our products, that's what keeps us in business.
As a non-IT person, now I no longer have to monitor the Small Business Server newsgroups or search the web looking for solutions or answers. My time is better spent managing projects, not managing the server or computers.
Aside from a new server install, zero downtime. I've had no problem getting a network engineer to our site, usually within the day.
One of our employees resigned unexpectedly and erased all the emails/contacts on their computer. Jason was able to walk me through retrieving deleted emails.
We have never had an "IT" person in house, so with the help of Hanebutt we have up to date server, software, firewall and virus protection and have experienced minimal computer problems.
